1. Eligibility & Enrollment

To qualify for The Design House by HDC Trade Program, applicants must be active professionals in the Interior Design, Architecture, or Home Staging industries. Enrollment is granted upon the verification of:

• Valid Resale Certificate (Required for tax-exempt status).
• Professional Credentials: A Business License or proof of professional organization membership (e.g., ASID, AIA, IIDA).

To Apply: Please submit your business name, address, and the required documentation to orders@heuerdesigncollective.com. You will receive a formal confirmation once your account has been vetted and approved.

2. Trade Benefits & Discount Structure

• Net Pricing: Approved members receive a 10% discount on all full-priced merchandise.
• Exclusions: Trade discounts cannot be combined with other offers, seasonal promotions, or clearance items. Discounts do not apply to gift cards or shipping/delivery fees.
• Professional Intent: Trade benefits are strictly for professional client projects. Use of the program for personal purchases or third parties (friends/family) may result in account suspension or termination.

3. Items "On Approval" (Memo Policy)

We offer an "On Approval" service to assist with on-site styling and client presentations.

• Security: A valid credit card must be kept on file. While no charges are processed initially, a pre-authorization may be required to secure the inventory.
• Duration: Items must be returned within 48 hours. On the morning of the 3rd day, the card on file will be charged in full. Once charged, the transaction is considered a Final Sale and is no longer eligible for return or credit.
• Extensions: Requests for extensions are evaluated on a case-by-case basis and are not guaranteed.
• Condition: Items must be returned in their original, pristine condition. If an item is returned damaged, soiled, or altered in any way, the card on file will be charged the full trade price.

4. Ordering & Payment

• Pro Forma Terms: All orders must be paid in full at the time of purchase. Work on custom orders will not commence until payment has cleared in full.
• Payment Methods: We accept major credit and debit cards. To maintain program integrity, the name on the payment method must match the business name or the authorized designer on file.

5. Custom Orders, Returns, & Cancellations

• Custom & Made-to-Order: All custom furniture, upholstery, and bespoke items are Final Sale. We cannot accept returns, exchanges, or cancellations once the order is placed.
• Damage Reporting: Any transit or delivery damage must be reported within 48 hours of receipt with accompanying photo documentation.

6. Logistics & Responsibility

• Shipping & Delivery: The Trade Member is responsible for all shipping, handling, and "White Glove" delivery fees.
• Measuring for Fit: The Design House by HDC is not responsible for items that do not fit through doorways, hallways, or elevators. We strongly recommend a "measure for fit" assessment prior to purchase.

7. Program Integrity

The Design House by HDC reserves the right to terminate trade accounts at our sole discretion for any violation of these terms or conduct that undermines the integrity of our brand.