Refund policy

General Policy: All Sales Are Final

 

Be advised that all sales are considered final and irrevocable. We maintain an uncompromising stance on the quality and description of our products. Due to the specialized nature of our items and logistics, we do not accept returns or exchanges.

  • No General Returns: We do not accommodate "change of mind" or buyer's remorse returns. All items are sold as is once the delivery is accepted.

  • The only exception to this policy is if an item arrives demonstrably damaged, defective, or incorrect. Any such claim must be submitted in writing to orders@thedesignhousehdc.com within 48 hours of documented delivery. Claims are subject to mandatory inspection and our sole discretion.

  • Shipping Fees are Non-Refundable. Original shipping costs are a service rendered and will not be reimbursed under any circumstances.

  • Authorization Required: Any item returned without prior, explicit written authorization from us will be refused and returned to the sender at the sender's expense, or discarded without refund.

 

Limited Exceptions and Conditions

 

In the extremely rare event a return is authorized due to a defect:

  • Return Shipping: The customer is solely responsible for arranging and paying all return shipping charges. Returns that arrive with postage due will be categorically refused.

  • Processing Fee: Authorized refunds will be issued to the original method of payment, less the original shipping fee and a mandatory 25% restocking/processing fee.

  • Timeline: Allow a minimum of 10-15 business days from the date the return is received and inspected for any potential refund to be processed.

 

Specific Product Policy

 

  • Rugs & Lighting: These items are strictly final sale. Any exception granted for a verifiable defect will be subject to a 25% restocking fee per piece. Items must be unused, uninstalled, and sealed in original, pristine packaging. Customized lighting is an absolute final sale.

  • Mirrors: All mirror sales are final. If a damage claim is authorized, the customer must contact orders@thedesignhousehdc.com immediately to obtain an RMA form and specific return instructions.

 

Absolute Final Sale Items

 

The following categories are non-returnable, non-exchangeable, and non-refundable under all circumstances:

  • Artwork

  • Vintage Items

  • All Furniture

  • Custom Upholstery and Made-to-Order Pieces

  • Fabric Swatches

  • All Sale, Clearance, and Discounted Items